Frequently Asked Questions
Everything you need to know about your Smooche experience.
Are Smooche products cruelty-free and vegan?
Absolutely. We pride ourselves on being 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product (even if opened) for a full refund or exchange.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know which shade is right for me?
We offer a virtual try-on tool on our product pages and a detailed shade-matching guide. If you're still unsure, contact our beauty experts at [email protected].